Website support

For technical assistance please contact
020 7713 0990

If you need help logging in please contact

Web browsers

The BSH website works best with the website browsers listed below:

  • Firefox 35 and newer
  • Chrome latest version
  • Internet Explorer 11 and Edge
  • Safari latest version

Should you encounter problems using our online resources, please check to make sure you are using the latest browser versions. Updating your browser may require the assistance of your IT department.

Managing your data

Problems logging in?

Please view the list below to find out why you are experiencing problems logging in and how to solve the issue.

Multiple attempts at logging in

Multiple attempts at logging in using the incorrect details will lock you out. Please note, resetting your password at this stage will not let you login. Please contact should you need assistance.

Enable Cookies in your web browser
Please make sure that cookies are enabled in your web browser for the BSH website. To do this you will need to set the browser security settings to allow cookies.

Add BSH to your Trusted sites
Add to your Trusted sites in your web browser

Check your security settings
Security settings may also prevent you from logging in. Please check if there are software applications that are preventing you from accessing the BSH website. Logging out and back in to your desktop/laptop can also fix this issue.

Please contact your IT support team should you need assistance.

Need to log in?

Some of our content requires registration and will require you to set up a profile on our website. The education section of the website is open to non-members and free to use, but you will need to create a profile on our website. If you haven't registered on our site, you can create your profile, or you can login now.

Can’t find what you are looking for?

If you are looking for specific information, whether a document or a page, please email or call 020 7713 0990.

PDF files

You will need the latest version of Adobe Reader to view the PDF documents on our website. Please visit Adobe to download the latest version.